Delivery time of goods
• If a product is out of stock, we will communicate with you to inform you and confirm that the order is maintained.
• During the back-to-school period, note that the delay can reach 48 hours over the normal processing time (August/September, January/February).
• During the back-to-school period (August/September, January/February), note that out-of-stock products will only be delivered to you once the back-to-school period is over.
• Holidays are excluded from the processing business days.
Delivery and deadlines
Your package will be shipped by Purolator or Canada Post.
For all products other than digital publications, Coop Boréal ships the products ordered to the delivery address you provided when ordering. No delivery is made to a post office box. The delivery of the products ordered is subject to the rules of the Carrier.
Since a signature is required, make sure there will be someone at the delivery address to receive the package. If you are absent, it will be your responsibility to recover the products shipped according to the Carrier's rules.
For instore pickups, you will be contacted when your order is ready. Pick up can only take place during business hours and proof of identification will be required.
Standard delivery charge for most areas of Ontario is $8.99 + tax.
Export restrictions and policies
Delivery restrictions may apply to certain products and certain destinations.
An order delivered to a destination where the cost and delivery delay are not known, cannot be completed online. In such a case, you can contact us to complete your order.
Orders shipped outside of Canada are not subject to Canadian taxes. However, they may be subject to customs duties and taxes at the time of delivery. For more information on customs duties, please refer to your country's customs website.
FREE STORE PICKUP
You can pick up your order for free in store at 21 Blvd Lasalle Sudbury Ontario P3A 6B1. A “ready to pick up” notice will be sent to you.
Photo ID or order confirmation will be required upon pickup. We strongly suggest that you bring your own bags.
The order will be available for a period of 30 days following this notice. If you fail to pick up your order within this period, the sale will be canceled.
Payment
Orders placed online can be paid for by credit card or Paypal. Telephone orders must be paid for by credit card. We accept Visa and Mastercard.
Products in stock:
Please allow 2 to 5 working days for order processing.
Coop Boréal cannot be held responsible for a delay in delivery resulting from an inventory shortage at the distributor or attributable to the carrier.
In the current context, processing times may be longer than usual, up to 10 business days. This will depend on the cooperation of the distributors and the availability of the products.
Products that are not in stock:
Books that are not in stock can usually be ordered. They will be delivered within an APPROXIMATE time of 2 to 3 weeks, Coop Boréal cannot be held responsible for non-compliance with the delivery times displayed.
When a supplier informs us that an item on order is no longer available, the customer receives a refund notice by email.
